The goal of this presentation is to outline our approach towards a successful outsourcing model in a large (~ 400 persons), distributed, agile project.

Some of the topics covered  are: short overview of Soarian's offshoring  history (3 years),

team communication  and motivational patterns, data gathering and metrics, psychological impact on team members and customers .

In the end, we would like to present our improvemet strategies regarding the  project itself, the quality and ressource management , with the goal of maintaining a long term offshoring reltionship.