Capability Maturity Model Integration® for Services: Towards ITIL V3 Excellence

Abstract

The progressive industrialization of IT production requires standardized processes especially in service management. CMMI and ITIL are the most widely-used process frameworks in this field. CMMI for Services, officially released by the SEI in February 2009, seems to be a rival product to ITIL. Looking at it from the viewpoint of CMMI for Services both models will be compared regarding their distribution, functional scope, and benchmark methods. After this a procedure to integrate both models will be presented. The author will also give an account of her own experiences with implementing ITIL, CMMI and an integration of both models.

Last Change: 07.08.2009

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